FAQs - Payments

Accordion

• When will my account be debited for the order that I placed on your e-commerce site?

  Credit Card: Your card will be charged once the shipment is confirmed. The actual withdrawal date depends on your credit card company.
  Rakuten Pay, PayPay, Merpay, d Payment, au PAY, Paidy: Payment will be processed according to the terms of the respective payment method.
  If a product ordered is not available, our Client Service will contact you by email. You can choose between proceeding the order, without the unavailable product, or you can also cancel your order.

• What do I do if my payment is refused?

  If online payment methods (Credit Card, Apple Pay, Google Pay, Shop Pay) is decline, please check with your bank for any limitations, or try a different card or method of payment to complete your order.
  For payments made via Rakuten Pay, PayPay, Merpay, d Payment, au PAY, or Paidy,
  if your payment cannot be confirmed, your order will not be processed. Please use an alternative payment method.

• How do I access my receipt?

  Your order summary will be sent to you by email once your order is confirmed. Your order information will also be accessible in your "My Account" area on the website.

• Is consumption tax included in the selling price of your products?

  Our prices always include
  consumption tax for orders. The amount of consumption tax charged is stated in
  both the order summary and your order
  confirmation.

• What are the accepted payment methods?

  We accept the following payment methods:
  
  Credit Card (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
  Apple Pay, Google Pay, Shop Pay
  Convenience Store Payment (Seven-Eleven, Daily Yamazaki, Lawson, FamilyMart, Ministop, Seicomart)
  Pay-easy (Payeasy)
  Rakuten Pay
  PayPay
  Merpay
  d Payment
  au PAY
  Paidy
  Bank Transfer
  Cash on Delivery

  ※ Convenience store payment fees and bank transfer fees are the responsibility of the customer.

• Do you accept “cash on delivery” payments?

  Cash on delivery is available as a payment option on our website.
  
  Payment of the total order amount, including the COD fee (¥440), is kindly requested to be made to the delivery driver (Yamato Transport) upon receipt of your order.
  
  You can choose from the following payment methods:
  ・Cash
  ・Credit Card (contactless payment only)
  ・Electronic money
  For more details on available payment methods, please refer to the following link:
  Frequently Asked Questions (FAQ)
  
  Please be aware that COD cannot be used if the total payment for a single order exceeds ¥300,000 (tax included).