Act on Specified Commercial Transactions

Notation based on the Act on Specified Commercial Transactions

For questions or inquiries regarding online store operation or shipping, please contact Client Service.

Business hours: Monday to Friday

Selling entity
Name of distributor
Santa Maria Novella Japan K.K.
Name of person responsible for sales
Representative Director Giampiero Pesenti  

Location of distributor
5F Forum Building, 2-24-11 Aoyama, Minato-ku, Tokyo 107-0062, Japan
Phone number of the distributor
TEL：03-6384-5188
E-mail address: clientservicejapan@smnovella.com

*Closed on Saturdays, Sundays, national holidays, and year-end and New Year holidays.

terms and conditions (e.g. of sale)

1. sales price
Shown on each product detail page. All prices include Sales tax.

2. amounts paid by customers other than the sales price
 delivery charge, gift wrapping 1,210 yen (tax included)

3. payment method
Credit card (lump-sum payment only)
Visa, Mastercard, American Express, JCB, Diners Club, Discover
ApplePay, GooglePay, Shop Pay
Convenience Store Payment
Rakuten Pay
Pay-easy
Merpay
Paidy
d Payment
au PAY
Bank Transfer

4. time of payment 

•    Credit Card: The date of withdrawal from your bank account depends on your credit card. Please check with your card company for details.
•    Convenience Store, Pay-easy: Please complete your payment within 3 days of your order.
•    Bank Transfer: Please complete your payment within 14 days of your order.
•    Rakuten Pay, Merpay, Paidy, d Payment, au PAY: Payment terms depend on the terms and conditions of each payment service. 

5. time of delivery of goods (shipping)
Orders will be shipped within 1-3 business days after we confirm payment.

6.  Returns, cancellations and exchanges
Once you have received the shipping confirmation message from us, you will not be able to cancel your order.   
We do not accept returns or exchanges except in the case that the product is damaged, or if you receive a different product or quantity to that which you ordered.
Please check "the terms and conditions" for more details.