Orders
What do I do if I haven't received a confirmation email for my order?
After payment of your order, you will receive a confirmation email. If this is not the case, please contact our Client Service. A team member will verify that your order has been processed.
Can I cancel or change my order?
If you wish to cancel your order, please do contact us. Please note that we cannot amend items in your order and we cannot cancel an order that has already been fulfilled.
Is it possible to change the billing address on my order? Can I have an invoice?
The billing address cannot be changed once your order is confirmed. The invoice and receipt will be enclosed in the parcel if the delivery address is the same as the order’s address. We are unable to issue any other invoice.
How can I track my order?
You will receive a personal tracking number by email once your order is shipped. Clicking on the link will take you to the tracking page of the chosen carrier. If you have an account, you can also do this in the "My Account" section.
My address is incorrect or incomplete. What can I do?
You can modify your address by contacting our Client Service team and providing your order number, but only before the order has been processed and shipped. Once the order has been shipped, we kindly ask you to contact the carrier directly to request any changes.
What should I do if my order is returned to the sender?
An order can be returned to sender for either of the following reasons:
- Failed delivery attempts
- Address could not be recognised
Orders returned due to failed delivery will be canceled once they arrive back at our warehouse. If you still wish to receive the product, please contact our Client Service team to place a new order. Please note that the shipping cost for one-way delivery will be borne by the customer.
Can I ask shopper?
We include one shopping bag for each gift box.
If you do not purchase a gift box, we can still provide a shopping bag upon request.
Please note that we only provide one bag per product ordered.
To request a bag, please leave a comment in the ‘Add order special instructions' of the shopping cart section or contact our Client Service team.
Can I specify a delivery date?
You can select a delivery date from the calendar on the shopping cart page. The available dates are marked in blue and are within 7 days after the order date, up to a maximum of 10 days.
If no delivery date is selected, we will ship your order within 1-3 business days.
Please note that the available delivery dates may vary depending on the time of year.