Shipping Policy

 Shipping and Delivery

Delivery address must be in Japan.
We do not ship to overseas addresses.
The shipping and delivery of the purchased product shall take place via Sagawa express.
If no date and time is specified, the product will be shipped within 1- 3 working days after the order is placed.
If you wish to have your order delivered as soon as possible, please do not select a preferred delivery date and time in the shopping cart.

You can specify a delivery date and time within 10 days from the 7th day including the day of your order.
However, this may change depending on the time of year.
The delivery time can be specified as follows.

Morning (8-12am)
12:00-14:00
14:00-16:00
16:00-18:00
18:00-20:00
18:00-21:00
19:00-21:00

Please note that in some areas, such as Okinawa and the islands, even if you set a specific time, it may not be possible to meet your request due to traffic conditions or other reasons.

Checking Delivery Status
You can check the delivery status through ‘Parcel Inquiry Service’ as below.
Please provide the ‘Parcel Inquiry Number’ indicated in the email sent to you after your parcel has been dispatched.
Sagawa Express Parcel Inquiry Service:
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Shipping Charges
¥660 (tax included)
Free shipping for orders above ¥16,500 (including tax).