Privacy Policy
We , Santa Maria Novella, Inc. have established the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of personal information of the user (hereinafter referred to as "You") for the services (hereinafter referred to as the "Service") provided on the Santa Maria Novella website in Japan (the "Site").
Article 1 (Personal Information)
Personal information (hereinafter referred to as "Personal Information") as defined in the Japanese Personal Information Protection Law, and refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, or other description contained in the information, as well as information that can identify the specific individual by itself, such as appearance, fingerprints, voice print data, and health insurance card insurer number.
Article 2 (Method of Collecting Personal Information, etc.)
When you register for use, completes an online survey, or you use this service, you will provide us with Personal Information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, driver's license number, and certain other information related to our products, cosmetics, and the brands used by you, and information about your use of this service. In addition, you will also indirectly provide us with transaction records and payment information, including the your personal information, between the user and our business partners and other parties with our business partners (including information providers, advertisers, ad-subscribers, etc.). Hereinafter referred to as "partners").
When you access our SNS, you will provide us information such as your photo profile, preferences, location, friend list, and location information that you have made public on the SNS.
Article 3 (Purpose of collecting and using personal information)
The purposes for which we collect and use personal information are as follows.
• To carry out sales operations such as settlement of orders, shipping, post-contract product management, and after-sales service
• For marketing via e-mail, mail, and direct mail
• To provide and operate our services (including customized services)
• To respond to inquiries from you (including to confirm the identity of the user)
• To contact you as necessary for maintenance, announcements (including but not limited to special events, surveys, and questionnaires), etc.
• To identify users who have violated the Terms of Use or who are attempting to use the Service for fraudulent or unfair purposes, and to refuse their use of the Service.
• To allow you to view, change, or delete your own registration information, or view the status of your usage.
• To charge you for paid services
• To disseminate information and share information with customers through our SNS or mobile applications
• To operate, evaluate, and improve our business, including new product development, service improvement, communication, product and service evaluation, data analysis, accounting processing, auditing, and other internal processes
• To comply with related laws, regulations, and internal policies
• Purposes incidental to the above purposes of use
Within the scope necessary to achieve the purposes of collection and use as stipulated in the preceding paragraph, we may outsource the handling of personal information (including collection, storage, sending of advertisements, and information analysis) to a third party (including businesses located outside Japan), and in such cases, we may provide personal information to the third party.
We will only outsource to third parties that meet our selection criteria and have taken the safety management measures we have required, and we will conduct necessary and appropriate supervision of the outsourcing party by concluding appropriate contracts with them, etc.
Article 4 (Technology for Customizing this Site)
We use a variety of technologies to automatically collect information about your use of the Site or our web advertisements or when you access our social networking sites or mobile and other applications (e.g., Cookie , your web request, Internet Protocol address, browser type, browser language, date and time of your request, etc.) and to customize the Site to better meet your needs. language, the date and time of your request, etc.) and to customize the Site to better meet your needs.
Article 5 (Change of Purpose of Use)
The Company shall change the purpose of use of personal information only when it is reasonably deemed that the purpose of use is relevant to the purpose of use before the change.
In the event of a change in the purpose of use, the Company shall notify you or publicly announce on this website the purpose of use after the change by the method prescribed by the Company.
Article 6 (Joint Use of Personal Information)
We may jointly use personal information as follows.
1. Purpose of Joint Use
- Execution of sales operations
- Marketing via e-mail, etc. Contact for service provision
- Provide customized services
- Information about special events and surveys
- Information dissemination and sharing on SNS
- Manage customer accounts and respond to inquiries, etc.
- Management, evaluation and improvement of the business
- Compliance with related laws and regulations
2. Personal Data to Be Used Jointly
All your personal data unless you specifically request otherwise.
3. Range of People Who Use the Information Jointly
Italian company, Officina Profumo Farmaceutica di Santa Maria Novella S.p.A. and its group companies in Japan and outside Japan.
4. Name, Address and Representative of the Person Responsible for Managing the Personal Information
Company Name: Santa Maria Novella Japan K.K.
Address: 5F Forum Building, 2-24-11 Aoyama, Minato-ku, Tokyo 107-0062
Representative director : Giampiero Pesenti
Article 7 (Provision of Personal Information to Third Parties)
We will not provide personal information to third parties without your prior consent, except in the following cases
• When required by law
• When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual
• When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the person concerned.
• When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the consent of the individual is likely to impede the execution of the affairs concerned.
We may provide personal information (excluding information requiring special consideration) to a third party if we have notified or announced the following matters in advance and if we have notified the Personal Information Protection Committee. personal information (excluding personal information requiring special consideration) to a third party.
• The purpose of use must include provision to a third party
• Data items provided to third parties
• Means or method of provision to third parties
• Stopping the provision of personal information to third parties at the request of the individual
• How to accept the person's request
• Notwithstanding the provisions of the preceding two paragraphs, in the following cases, the recipient of such information shall not be considered a third party.
• In accordance with the provisions of Article 3, Paragraph 2, when we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
• Cases in which personal information is provided as a result of the succession of business due to merger or other reasons
Article 8 (Disclosure of Personal Information)
When we receive a request for disclosure of personal information from an individual, we will disclose such information to the individual without delay. However, if disclosure would result in any of the following cases, we may decide not to disclose all or part of the information, and if we decide not to disclose the information, we will notify you to that effect without delay. A fee of 1,100 yen (tax included) will be charged for each case of disclosure of personal information. But if the disclosure request covers multiple items, we may charge a fee of 1,100 yen (including tax) per item.
• If there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party
• If there is a risk of significant hindrance to the proper conduct of our business
• In case of violation of other laws and regulations
Notwithstanding the provisions of the preceding paragraph, in principle, the Company will not disclose non-personal information, such as historical information and characteristic information.
Article 9 (Correction and Deletion of Personal Information)
If your personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete (hereinafter referred to as "correct, etc.") his/her personal information in accordance with the procedures prescribed by the Company.
If we receive a request from you as described in the preceding paragraph and deem it necessary to respond to that request, we will correct the relevant personal information without delay.
When we make a correction, etc. based on the preceding paragraph, or when we decide not to make a correction, etc., we will notify you of this without delay.
Article 10 (Suspension of Use of Personal Information, etc.)
If we are requested by an individual to stop using or delete his/her personal information (hereinafter referred to as "suspension of use, etc.") on the grounds that it is handled beyond the scope of the purpose of use or that it was obtained through wrongful means, we will conduct the necessary investigation without delay.
If, based on the results of the investigation described in the preceding paragraph, we determine that it is necessary to comply with the request, we will suspend the use of the relevant personal information, etc. without delay.
In the event of suspension of use, etc. based on the provisions of the preceding paragraph, or in the event of a decision not to suspend use, etc., the Company shall notify you of such decision without delay.
Notwithstanding the preceding two paragraphs, in cases where it is difficult to suspend the use of the data, for example because of high costs, as well as (2) alternative measures necessary to protect your rights and interests can be taken, such alternative measures shall be taken.
Article 11 (Changes to Privacy Policy)
The contents of this policy may be changed without notice to you, except as otherwise provided by law or otherwise in this policy.
Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on the Website.
Article 12 (Customer's Right of Choice)
Update of information by customer
You may request us to confirm, change or delete your personal information.
Choices about Receiving
You may choose whether or not you wish to receive e-mail, mobile e-mail, or other communications from us.
Article 13 (Minors)
If you are a minor, you may browse the Site, but you may not provide us with any personal information (for example, you may not register or purchase any products on the Site). If we become aware that you are a minor, we will not collect personal information from you, and if we become aware that we have received personal information from a Site visitor who is a minor for any reason, we will delete such personal information from our records.
Article 14 (How we protect personal information)
We have put in place reasonable safeguards to protect the personal information you provide with us from unauthorized use, alteration, or destruction. If you have any questions about our security, please contact us at info@smnovella.jp.
Our personal information manager is Kuniko Senzaki
Article 15 (Links to Other Websites)
In order to provide information to our customers, this website may contain links to the websites of other companies. Such third-party websites are separate websites that are unrelated to the Site operated by the Company. When you access such third-party websites, you are subject to the privacy policies of such websites. We assume no responsibility for your use of such third-party websites.
Article 16 (Contact for Inquiries)
Please direct any inquiries regarding this policy to the following contact point.
Address: 5F Forum Building, 2-24-11 Aoyama, Minato-ku, Tokyo 107-0062
Company name: Santa Maria Novella Japan K.K.
e-mail: info@smnovella.jp
End of provisions
<Addendum
Partially amended on 01/01/2024
Partially amended on 22/01/2025
Partially amended on 17/02/2025