If you have made your purchase in a boutique, you cannot return it online.
If you have made your purchase online, you can return the item within 7 days of receiving the product in the following cases.
Please contact our Client Service.
• You received a damaged or defective product.
• You received the wrong product or quantity

Please note that we are unable to accept returns in the following cases :
• Products that have passed 7 days after delivery
• Opened or used products
• Products damaged by the customer
• Products with missing parts or accessories

If the replacement item is out of stock, we will issue a refund.
Shipping costs related to returns or exchanges will be covered by us.

We currently do not offer this service. For orders before shipment, please contact our Client Service to cancel your order and place a new one.

We currently do not offer this service. For returns and exchanges of products purchased in a boutique, please contact the boutique where the purchase was made.

If you notice that one of your products
has a defect or that it arrived already damaged, we invite you to contact our
Client Service with your order number and with pictures of the defect.

We commit ourselves to reimburse you within a maximum of 4 days from the date your return is received and confirmed.

Refunds can only be issued to the payment method that was used to pay for the order.

A refund can only be issued back to the original method of payment. An item that you received as a gift cannot be refunded, but it can be refunded to the person who made the purchase.