Returns
Cancellation and Changes of Order Details
If you wish to cancel an order, please contact Client Service.
However, once the shipping confirmation mail has been sent, the order cannot be cancelled.
If the cancellation is for customer’s convenience, a one-way shipping fee of ¥660 (including tax) will be charged.
It is not possible to correct order details, quantities, and addresses. In this case, please contact Client Service and you will need to place a new order.
Returns and Exchanges
We do not accept returns or exchanges of products or gifts unless you receive a wrong or damaged product.
If you wish to return or exchange the product, please contact Client Service within 7 days of receipt of the product.
However, even within the above period, we will not accept returns or exchanges in the following cases:
- Product is opened or used.
The shipping cost for the return of the product and additional shipping cost of exchange shall be borne by Santa Maria Novella Japan.
Please note that only products purchased from our online store can be returned or exchanged. We do not accept returns or exchanges of products purchased from our boutiques or other retailers. Please contact the shop where you purchased the product.