Terms & Conditions

Terms of Use

Santa Maria Novella Online Store Terms of Use

Santa Maria Novella Japan, Inc. (hereinafter referred to as the "Company") provides services (hereinafter referred to as the "Services") to customers in accordance with the following online store terms and conditions (hereinafter referred to as the "Terms and Conditions"). When you purchase products through the Site (as defined in Article 1) or otherwise use the Site, you agree to be bound by the following terms and conditions. So please be sure to read these Terms and Conditions carefully. 

Article 1 (Definition of this Site)

The "Site" means the Santa Maria Novella Online Store, an Internet shopping site operated by the Company.

Article 2 (Formation of Contract)

If a customer wishes to purchase a product, the customer shall apply for and place an order for the product in accordance with the method specified by the Company.
The above-mentioned application by the customer is accepted and the sales contract with the Company is concluded when    the customer presses the "Place Order" button on the Site and receives a message from our company stating that your order has been confirmed, regardless of the payment method or delivery method selected by the customer for the product.

Article 3 (Method of Settlement and Delivery)

Payment for product purchases can be made by our designated credit card and electronic money.
The settlement method decided by the customer on the order screen cannot be changed after the purchase agreement is executed as described in Article 2.
For payment by credit card, please confirm the following before using the credit card.
Customers shall pay for product purchases, etc. by credit card issued by a credit card company approved by the Company in accordance with the credit card company's membership terms and conditions.
The name of the applicant to the Company and the name of the credit cardholder must be the same.
In the event of a dispute between a customer and the relevant credit card company, etc., the dispute shall be resolved by both parties concerned, and we shall not be liable for any compensation for damages, etc.

Article 4 (Receipt)

Receipts will not be reissued.
For credit card payment: The "delivery note" enclosed with the product will serve as the delivery note and receipt.

Article 5 (Sales Price)

Prices displayed on this site are current at the time of posting and are subject to change. In the event of a price change, the changed price will only apply to the transaction after the price change, and no compensation or discount will be given for the transaction before the price change.
The prices displayed on the Site may differ from the actual selling prices. In such cases, we will contact you with the correct price and confirm your purchase intention after you place your order, or we will cancel your order and ask you to place a new order.

Article 6 (Returns and Exchanges)

We do not accept returns or exchanges of products or gift wrapping. However, we will accept exchanges or returns only if the product purchased from this site is damaged or stained, or if you receive a different product or quantity than you ordered.
If you need to return or exchange a product in accordance with the preceding paragraph, please send the product in the same condition as when you received it. For set items, we will accept returns or exchanges only in the form of the set item. We will not be able to accept any product if the product contents are missing.
Returns or exchanges pursuant to the preceding article shall be accepted only within 7 days of receipt of goods (hereinafter referred to as the "Return Period"). The Company will accept returns or exchanges based on the preceding article only within 7 days of receipt of the merchandise. Please check the condition of the merchandise as soon as you receive it. However, please note that even within the above return period, we will not accept returns or exchanges of products that have been opened or used, products that have been damaged or soiled by the customer after receipt or products that have been returned without notifying Client Service.
If you need to return or exchange a product in accordance with the proviso of Paragraph 1, please be sure to contact "Client Service".
We will cover the shipping costs for defective products such as damaged or stained items, returns/exchanges in the event that a different product or quantity is received than ordered, or additional shipping costs for insufficient or undelivered quantities, after confirming the contents of the order.

[Client Service]
Santa Maria Novella Online Store
Client  Service 
E-mail address: clientservicejapan@smnovella.com
Reception hours: Monday to Friday 

Article 7 (Transfer of Ownership and Assumption of Risk)

All purchases made on the Site shall be subject to the terms of the delivery contract, and risk of loss and title to the goods shall pass to you upon delivery of the goods to you by the shipping carrier, regardless of the payment and delivery method selected by you.
Delivery of goods is only available in Japan.

Article 8 (Matters to be Released)

If a customer commits any of the following acts, the Company may terminate the sales contract with the customer or take other appropriate measures without prior notice to the customer, and shall not be liable for any loss or damage incurred by the customer as a result of such termination.
In the event that the Company is unable to complete delivery due to an unknown destination, long-term absence (no pickup within 3 weeks), etc., despite having visited the delivery location specified by the customer at the time of order. In such cases, if the payment method is credit card, the Company shall be exempted from liability by refunding the amount of the product price less delivery charges to the account designated by the customer.
If we discover circumstances that may indicate that the customer's ability to pay is in jeopardy.
If the product ordered by the customer is not in stock and cannot be easily delivered.
Violation of any of the other terms and conditions set forth by the Company

Article 9 (Disclaimer)

We do not guarantee the accuracy, completeness, or usefulness of the price listings, product descriptions, or any other content posted on the Site in connection with the Service.
Warranties for products purchased through the services of this site shall be governed by the terms of the product warranty card that accompanies the product, unless otherwise specified.
Even if you have chosen to pay by credit card, we may refuse your order or cancel your order if the credit card company has notified us that the credit card you have requested to use is invalid, if we suspect that the person who made the request is not the customer himself/herself, or if there is something obviously suspicious about the way the credit card has been used. In such cases, we may refuse the order or cancel the order. We will not be liable for any damages incurred by the customer arising from or in connection with such cases.
In the event that the Company deems it necessary for regular or emergency maintenance of the system, or in the event that the operation of the system becomes difficult due to fire, power failure, sabotage by a third party, or other reasons beyond the Company's control, or in the event that the Company deems it necessary, this service may be delayed, modified, temporarily or intermittently interrupted, or this service may be suspended or discontinued, and the Company shall not be liable for any damages incurred by users or third parties resulting from or related to such events. In no event shall we be liable for any damages incurred by users or third parties arising out of or in connection with such events.
This site uses SSL encryption technology (an Internet encryption technology recommended by credit card companies) on the screen where personal information is entered, but the Company does not guarantee the security of this technology. In the event that damages occur through no fault of the Company, the Company shall not be held liable for such damages.
If you cause any damage to other customers or third parties by using the Service, you shall resolve the matter at your own responsibility and expense, and shall not cause any damage to us.

Article 10 (Intellectual Property Rights)

All intellectual property rights (including, but not limited to, copyrights, trademarks, design rights, know-how, etc.) in the text, images, and other content (including, but not limited to, text, graphics, logos, button icons, images, audio clips, edited data, software, etc.) on this Site belong to the Company or the relevant content providers, and are protected by relevant domestic and foreign laws.
Any use of the information and images provided by the Company beyond the customer's personal use (unauthorized reproduction, publication, transfer, reprinting, etc.) may constitute an infringement of intellectual property rights and is therefore prohibited.

Article 11 (Compliance)

When using this site, you are required to comply with the following provisions   In the event of any violation, we will take measures such as suspending the use of this site.

- Use of this site and related programs in accordance with these Terms of Use and other methods specified by the Company.
- Do not to use the Service to commit a criminal act or any other act that may cause damage to the Company or any third party.
_ There is no fact that the applicant has provided benefits to or established a close relationship with antisocial forces, or that the applicant has no business relationship with antisocial forces.

Article 12 (Personal Information)

We will use your personal information appropriately and manage it securely in accordance with our "Privacy Policy". For details, please refer to our Privacy Policy.

Article 13 (Modification of Terms and Conditions)

These Terms and Conditions are subject to change without notice. In the event that the Terms and Conditions are changed after the product application process, the Terms and Conditions in effect at the time of application shall apply.

Article 14 (Governing Law and Court of Jurisdiction)

These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.
In the unlikely event that a dispute arises between you and the Company regarding this Site or these Terms of Use, the Tokyo District Court shall be the court of exclusive jurisdiction of the first trial.

Online Store Membership Terms of Use

Please read the following terms and conditions carefully before registering as a member.
The Terms and Conditions define your rights and obligations in using the Service.
By agreeing to the Terms of Use and completing the membership registration, you agree to all the terms and conditions of this Agreement.

Article 1 (Membership)

Member" refers to an individual who registers as a member upon agreeing to the Terms and Conditions in accordance with the procedures set forth by the Company.
Member information" refers to information regarding a member's attributes disclosed by the member to the Company, as well as information regarding the member's transaction history and other information.
These terms and conditions apply to all members and are to be followed during and after the registration process.

Article 2 (Registration)

Membership

Customers who have agreed to the Terms and Conditions and have completed the prescribed membership registration process will be eligible for membership after the completion of the prescribed registration procedures. Membership registration must be completed by the person who will become a member. Registration by a proxy is not permitted. The Company reserves the right to refuse membership registration from those whose memberships have been revoked in the past, or from those whom the Company deems unsuitable for membership.

Enter membership information

When registering as a member, please read the entry notes carefully and enter the required information correctly in the designated entry form.

Password Management

The password may only be used by the member himself/herself and may not be transferred or lent to a third party.
Members are responsible for managing their passwords, including changing them periodically to prevent others from knowing them.
Any statement of intent made to the Company using a password shall be deemed to be a statement of intent by the member himself/herself, and any payment, etc. arising therefrom shall be the responsibility of the member. 

Article 3 (Modification)

Members shall promptly notify the Company of any changes in their name, address, or any other information they have provided to the Company.
We will not be liable for any loss or damage caused by failure to register a change. Please note that even if a change is registered, transactions that have already been processed before the change is registered will still be based on the information provided before the change was registered.

Article 4 (Withdrawal from Membership)

If a member wishes to cancel his/her membership, please contact Client Service . The membership will be cancelled upon deletion of the customer information by our company.

Article 5 (Purchase of Products, etc.)

Members may use the Service to purchase products and other goods from the Company.
When purchasing products, etc., members shall apply for purchases in accordance with the method designated by the Company.
A sales contract for the relevant product(s) is considered to be formed between the member and the Company when the Company sends an e-mail notifying the member that the Company has completed processing the application in the preceding paragraph.
Notwithstanding the provisions of the preceding paragraph, even after a purchase agreement for a product has been concluded, if it is found that a member has committed a fraudulent or inappropriate act in using the service, or if there are circumstances that strongly suggest such an act, the Company may, at its discretion, cancel or terminate the purchase agreement, or take any other appropriate action. In addition, if the Company finds that the purchase agreement is not in accordance with the terms and conditions of the Service, the Company may cancel the agreement. The same shall apply when it is found that there is an obvious error in the price or other terms and conditions of sale of a product, etc. presented by the Company in the Service.
The application for purchase shall be made by the member him/herself. Even if a third party purchases a product on behalf of the member or under the member's name, the member shall bear all obligations arising from the purchase of the product.
The delivery destination of products and other goods through this service is limited to within Japan.

Article 6 (Loss of membership and indemnity obligations)

The Company may revoke a member's membership if the member has made a false declaration when applying for membership, if the member has failed to pay for mail-order sales, or if the Company has any other reason to deem the member unsuitable.
If a member commits any of the following acts, the member shall be liable for compensation for damages incurred by the Company as a result.

- Unauthorized use of membership numbers and passwords
- Interfering with our business by accessing and falsifying information on our website, sending harmful computer programs to our website, etc.
- Infringing the intellectual property rights of the products handled by the Company
- Any other conduct that violates these Terms of Use

Article 7 (Suspension of the Service, Cancellation of Member Registration)

In principle, the Company will not disclose member information to third parties without the prior consent of the member. However, in the following cases, the Company may disclose membership information and other customer information without the prior consent of the member.

- When disclosure is required by law
- When we deem it necessary to protect our rights, interests, reputation, etc. 

Member information is managed by the Company in accordance with the Company's "Privacy Policy". The Company may use member information for the purpose of providing services to members, improving service content, promoting the use of services, and ensuring the sound and smooth operation of services.
The Company may provide information (including advertisements) to members through newsletters and other methods. If a member does not wish to receive such information, the company will stop providing it if the member notifies it in accordance with the company's specified method. However, the provision of information necessary for the operation of the service cannot be suspended at the request of a member.

Article 8 (Prohibited Matters)

When using the Service, members are prohibited from engaging in any of the following acts.

- Violating the law, the Terms of Use, the Online Store Member Terms of Use, or any other terms and conditions stipulated by the Company. 
- Injuring the rights, interests, or reputation of the Company or any other third party
- Engage in any conduct that may adversely affect the physical or mental health of young people or otherwise offend public order and morals.
- Engage in any conduct that may cause inconvenience or discomfort to other users or other third parties.
- Entering false information
- Sending or writing harmful computer programs, e-mails, etc.
- Unauthorized access to our servers or other computers
- Lending or transferring your password to a third party, or sharing it with a third party
- Any other activities that the Company deems inappropriate.

Article 9 (Suspension or Discontinuance of Service, etc.)

In order to keep the Service in good working condition, the Company may suspend all or part of the Service without notice in any of the following cases

- When necessary for routine or emergency maintenance of the system
- When the load is concentrated on the system
- When system operation becomes difficult due to fire, power failure, sabotage by third parties, etc. 
- Other cases in which the Company deems it necessary to suspend the system without cause.

Article 10 (Change or Discontinuation of Service)

The Company may, at its discretion, change or discontinue the service, in whole or in part, at any time without prior notice. 

Article 11 (Exemption from Liability)

The Company shall not be liable for any damage caused by system interruption, delay, discontinuation, or loss of data due to communication line or computer failure, damage caused by unauthorized access to data, or any other damage caused to members in connection with the Company's services.
We do not guarantee that e-mail content sent from our web pages, servers, domains, etc. will be free of computer viruses or other harmful content.
The Company shall not be liable for any damages incurred as a result of a member's violation of these Terms of Use, etc.

Article 12 (Revision of this Agreement)

The Company may revise these Terms and Conditions at its discretion, and may also establish supplemental terms (hereinafter referred to as "Supplemental Terms and Conditions") to supplement these Terms and Conditions. Any revision or supplement to the Terms shall become effective when the revised or supplemental Terms are posted on the Company's designated website. In this case, members shall be subject to the revised Terms and Conditions and the Supplemental Terms and Conditions.

Article 13 (Governing Law, Court of Jurisdiction)

In the event of any dispute arising in connection with these Terms and Conditions, the Tokyo District Court  shall be the court of exclusive jurisdiction of the first instance.

<Addendum

These Terms and Conditions shall be effective as of October 17, 2019.

Partially amended on December 01, 2021

Partially amended on January 01, 2024  

Partially amended on January 22, 2025